The backbone of any business is good customer service. eBay is no exception. In fact, it could be argued that customer service is even more important for an eBay business than a traditional retail store. eBay has fairly strict seller performance standards that are tied closely to customer service factors. On eBay, bad customer service…
eBay was founded (and is best known) as an online auction marketplace. Today, around 10% of listings are still run as auctions. Though that percentage may sound low, keep in mind that over 1.3 billion listings are created every year on eBay. Sellers who specialise in auction listings may have noticed a recent upswing in…
Not every sale on eBay is a successful one. An occupational hazard of selling, disputes and issues with buyers are unfortunately inevitable. Sellers who are prepared for these types of situations will be able to move past the problem confidently and quickly. Read on to discover the complete eBay resolution process from dispute to appeal,…
Summer is traditionally a slower selling season on eBay. But this doesn’t mean that work has to slow down too. The summer season is actually a great time to step back and analyze ways to improve sales. This may not only help increase profits during the summer, but also into the next season and beyond….
Top Rated Seller status is commonly discussed and debated within the eBay selling community. eBay describes a Top Rated Seller to be one of ‘the best sellers on eBay, providing an exceptional quality of customer service.’ It sounds impressive, but what does it mean and is it something worth making the effort to achieve? This article…
Much like any other business, starting an eBay selling enterprise comes with the requirement to learn countless rules and regulations. Being one of the world’s largest and oldest online marketplaces, eBay has a particularly unique and expansive system of policies and rules in place for buying and selling. For new sellers on the site, it…
Clothing and electronics remain two of the most popular selling categories on eBay. The competitive nature of these categories, however, mean that they are off putting to many eBay sellers. Fortunately, there are many other alternative niches and categories within this online marketplace that can be used to build a successful eBay selling business. Keep…
While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. Buyers have up to…
The ‘Best Offer’ feature has long been a mainstay of selling on eBay. It lets a buyer offer a seller the price they are willing to pay for an item. A new selling feature, however, turns the tables and allows sellers more flexibility to send offers to buyers themselves. Keep reading to discover this new…
The third party research tool Terapeak has long been a favorite of eBay sellers looking to enhance and improve their online business. After a partnership lasting over a decade, eBay announced the acquisition of Terapeak in late 2017. One of the most high profile purchases by eBay in recent years, the proclamation was both welcomed…