eBay’s current search engine Cassini was launched in 2013 with the purpose of connecting buyers to listings they are most likely to purchase from faster and easier than before. As with all search engines, Cassini works on a secret algorithm, which means it scores and orders listings according to its own criteria. This algorithm is…
There are two principal reasons to take care when packaging and sending items to buyers. The first is that sellers are responsible for items until the buyer receives them. If an item is damaged during transit, the buyer has the right to request a refund based on the item not matching the description in the…
Listing an item on eBay isn’t only about providing great photos and an accurate description; the cost of shipping is also an important factor for interested buyers. Buyers hate getting ‘ripped off’ by extortionate postage costs. There are three main ways to communicate to the buyer how much shipping will cost for an item. Calculated…
The excitement of selling an item can soon dissipate if payment is not received quickly. The good news is that buyers are obligated to complete a purchase if they win an auction or uses Buy It Now to purchase an item. Here’s what you can do if the money is slow to arrive or not…
Whenever something is sold on eBay, a buyer has the opportunity to leave the seller negative, neutral or positive Feedback rating plus detailed seller ratings. The Feedback system develops the seller’s reputation on eBay, which both buyers and eBay itself take note of. A strong Feedback profile enables the seller to receive better search result…
eBay actively encourages sellers to offer free shipping and handling on items via rating rewards, higher search placement and initiatives such as “Fast ‘N Free.” While these benefits are undeniable, providing free shipping is not necessarily advantageous to every eBay seller’s business as I will explore here. Free shipping = lower fees? One important point…
After publishing an article entitled Using eBay’s Global Shipping Program – a guide for new sellers I was very interested to read so many comments left by our readers. There were comments both praising and critical of eBay’s new Global Shipping Program (GSP). Those critical of the program were very strongly opposed to the new offering from the e-commerce giant. The eBay community…
Selling the item is only the start of a seller’s interaction with a buyer. As with other online purchases, buyers may have questions or concerns following the sale. Here are some of the most common requests to expect a variation of. Changing the shipping address It is inevitable that at some point sellers will be…
Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. eBay sellers should understand the limits of a return policy…
There are twenty four hours in the day, seven days in a week….but when will your item sell best? There is unfortunately no perfect answer for all eBay sellers, but here’s a head start in creating your own ideal formula. Auction duration basics Sellers have the option to make auction listings last 1, 3, 5, 7,…